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At 99joy, every piece of information you share with us — from your account registration details to your bKash or Nagad payment records — is handled with care and kept within the boundaries set out in this policy. Access to and use of our platform depends on your local law and eligible regions.
This policy describes how 99joy collects, uses, stores and protects information connected to your account. When you create an account, we collect the details you submit during registration — your name, contact information and any identity verification documents we are required to hold. When you make a payment through bKash, Nagad, Rocket or Bank Transfer, we retain a transaction record tied to your account wallet for reconciliation and support purposes. We do not store full payment credentials on our own servers; payment processing is handled through the respective provider's own infrastructure. We also collect session data — the device type, browser, and IP address associated with your login — to help us detect unusual access and keep your account secure. Cookies and similar technologies record your navigation preferences so the site responds correctly on your next visit, whether you are on mobile or desktop. Retention periods vary by data category: account registration data is held for as long as your account remains active, while transaction records may be retained beyond account closure where required by applicable rules. Our use of your information is limited to operating your account, processing payments, delivering support and meeting obligations that depend on your local law and eligible regions.
This policy applies to information collected directly through 99joy — during account creation, login, payment activity and support contact. It does not extend to services or websites operated independently of 99joy. Understanding the boundary between what falls inside and outside this policy helps you know where to direct questions about your data.
All data collected when you create or log into your 99joy account is covered by this policy. This includes your registration details, login history and any identity verification records held against your account profile.
Transaction records for payments made through bKash, Nagad, Rocket or Bank Transfer are covered here. These records sit in your account wallet history and are used for support queries and reconciliation, not for marketing purposes.
Cookies and session data collected while you browse the 99joy platform — including pages visited and device preferences — fall within this policy. This data helps us serve the site correctly on your device and is not shared with unaffiliated advertising networks.
Links or services operated by independent providers — including external payment processors and game studios — are governed by their own privacy terms. This policy does not cover data those services collect independently. Check their own published terms directly.
You have clear options when it comes to the information 99joy holds about you. Reviewing what we hold is straightforward: open the account settings page on any device to see your registered details, linked contact information and payment wallet history. If any detail is incorrect — a mistyped phone number, an outdated email address — you can submit a correction request directly through the support contact route. We will action accurate corrections without unnecessary delay. If you want to know why a specific piece of data is retained or how long it will be kept, raise that as a formal data question via our support channel and we will respond with the relevant retention reasoning. Account closure requests are also handled through support; be aware that some transaction and identity records may be retained after closure where local regulatory obligations apply. Eligibility to exercise specific rights may depend on your local law and the eligible region applicable to your account.
Open your account settings on mobile or desktop to see current registration details, linked wallet history for bKash, Nagad or Rocket, and recent login activity associated with your account.
Submit a correction request through our support channel if any registered detail is inaccurate. Provide the current incorrect value and the correct replacement; we handle confirmed corrections as a priority.
If you have a specific question about why a data category is collected or how long it is stored, contact us through the published support route. We will reply with a clear, specific explanation relevant to your account.
Account closure requests are processed through the support channel. Note that identity verification and transaction records may be retained after closure depending on applicable local law and eligible region requirements.
If this policy raises a question you cannot resolve by reviewing your account settings, the routes below connect you with our team directly. We keep these channels focused on account care, so privacy and data queries reach the right place without detours.
Open the chat widget from any page on 99joy to reach our support team. State your account question clearly and our team will respond within the chat session.
Send detailed privacy or data questions to the support email address published in the 99joy contact section. Include your registered account identifier so we can locate your records accurately.
The help section of your signed-in account area contains policy references and step-by-step guidance for common data requests, including how to submit a correction or access your payment history.
Handling your information responsibly is not a secondary concern at 99joy — it shapes how every part of the account system is built. From the moment you log in, your session is tied to your registered device record so we can flag access from an unfamiliar device for your review. Cookie settings can be adjusted through your browser; we use session cookies to maintain your login state and preference cookies so your payment method choice and navigation history are remembered between visits.
We use session and preference cookies to keep your account active during a visit and remember display settings. You can adjust cookie permissions through your browser settings at any time without losing your account access.
Device and IP records associated with your logins are reviewed to identify access patterns that differ from your normal behaviour. If an unfamiliar device appears, you will see a prompt to confirm the session inside your account.
Registration data is held while your account is active. Transaction records — including bKash, Nagad and Bank Transfer history — may be kept beyond account closure where local regulatory obligations require it. Retention specifics are available on request.
When this policy changes materially, we update the version date shown at the top of this page and, where appropriate, notify you through your registered contact. Continued use of 99joy after a published update indicates acceptance of the revised terms.
These questions reflect what account holders most often ask when reading through this policy. If your question is not answered here, reach us through the support routes listed in the contact section above.
We collect your name, contact details and any identity verification documents submitted during account setup. We also log the device and browser used at registration. Payment method details — such as your bKash or Nagad mobile number — are recorded against your account wallet for transaction history purposes.
Your bKash, Nagad, Rocket or Bank Transfer records are not sold or shared with unaffiliated marketers. Payment processing involves the respective provider's own infrastructure, which operates under its own privacy terms. We share only what is necessary to complete a transaction or meet a legal obligation.
Registration details are typically removed following confirmed account closure. Transaction and identity records may be retained for a longer period where applicable local law or eligible region requirements demand it. You can ask for the specific retention period relevant to your account by contacting our support channel.
Much of your account data is visible directly inside your account settings — login history, wallet transaction records and registered contact details. For a broader data access request, contact us through the published support email with your account identifier and we will outline what we hold.
Open a support conversation through the live chat or support email and specify the field that needs correcting along with the accurate replacement value. We action confirmed corrections as a priority. Note that some identity-verified fields may require re-verification before the change is applied.
The same policy applies whether you access 99joy on a mobile browser or desktop. Mobile sessions generate the same device and IP logs as desktop visits. Your cookie and session preferences transfer across devices when you are logged into the same account, so your settings stay consistent.